Shipping policy

Processing Times

Orders are typically processed within 3–10 business days, depending on the nature of the item. Handmade, made-to-order, large orders, or high-demand items may require additional processing time.

We typically ship orders on Mondays and Wednesdays. Holidays and sick days may affect these dates.

Customers will be notified if there are any significant delays.

If you need an item by a specific date, please message us before purchase.

Shipping Methods & Carriers

We ship orders using trusted carriers (such as USPS, UPS, or FedEx), but typically use USPS. Shipping method and cost are calculated at checkout based on package size, weight, and destination.

Tracking information will be provided once your order has shipped.

If you would prefer a specific carrier be used, please reach out before ordering so we can discuss shipping options.

Shipping Rates

Shipping costs are non-refundable and are calculated at checkout. Rates may vary depending on the size and fragility of the item.

Mounts ship for free and are fully insured.

Please keep in mind that orders over $500 in value will require a signature upon delivery by default.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping fees to resend the order. By default, returned packages will be refunded, minus the cost of shipping.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the care of the carrier.

We are not responsible for delays caused by the shipping carrier.
If a package is marked as delivered but cannot be located, customers should contact the carrier directly to file a claim.
If a package is lost in transit, please contact us so we can assist where possible.

Damaged Shipments

We take great care in packaging all items.

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide clear photos of the item, packaging, and any damage

Failure to report damage within this timeframe may affect eligibility for a replacement or refund.

Domestic & International Shipping

We currently ship within the United States. International shipping may be available on a case-by-case basis.

Customers are responsible for:

Any customs fees, duties, or import taxes
Ensuring the item is legal to import into their country

We are not responsible for items delayed, seized, or denied by customs.

Special Considerations for Taxidermy

Due to the nature of taxidermy items:

Some items may require additional processing or permits before shipment.
Our taxidermy mounts are not currently available to be shipped to customers outside of the USA.